As a subsidiary of one of the leading telecommunications companies, we take the protection and security of personal data very seriously. At this point we inform you about the data processing during your visit of our website next.telefonica.de. However, it does not apply to websites of other companies, even if they included a link to this or another website of our company. These instructions have no regulatory nature, they are for your information only.
Which personal data we use, e.g. within an existing contractual relationship with you, is detailed in our data protection leaflet (see below).
Telefónica Germany NEXT GmbH, Georg-Brauchle-Ring 50, 80992 München, encrypted contact form: https://next.telefonica.de/kontakt
Telefónica Germany NEXT GmbH, Datenschutzbeauftragter, Georg-Brauchle-Ring 50, 80992 München, encrypted contact form: https://www.telefonica.de/datenschutz-kontakt
In Accordance with theGDPR, data subjects (see below) generally have the following rights:
To assert your rights, you can contact our data protection officer at any time using the contact details mentioned above.
We generally process your personal data in Germany and in the European Union only. Service providers who process personal data on our behalf outside the European Union (so-called third countries) are only employed if there is an "adequacy decision" by the European Commission (Art. 45 GDPR) or "appropriate safeguards" (Art. 46 GDPR) or "binding corporate rules" (article 47 GDPR) exist within the recipient’s company. General information on the adequacy decisions can be found at: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_de , for the appropriate safeguards are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_de , as well as https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_de and about the binding corporate rules at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/binding-corporate-rules_de For more information you can contact our data protection officer. Besides that your personal data will be processed in third countries insofar as it is necessary for the fulfillment of the contract, if you have given your consent or if there is a legal obligation.
Employees of our company and service providers who assist us with data processing in the course of order processing (service providers for IT operation, website operation and contact processing) have access to your personal data to the extent necessary for the fulfillment of the purposes mentioned below. Possibly existing deviations are explicitly designated below. By law, we are required to provide personal data to authorities (for example, requests for information from investigative authorities) or natural / legal persons (for example, to assert claims) on a case by case basis.
For the transmission of confidential information, we recommend that you contact us by phone, mail or encrypted contact form. Should you, for example, use e-mail, social media, messenger services (such as WhatsApp) or other means of contacting us, full data security cannot be guaranteed.
We would like to inform you below which personal data we process during your visit to our website.
You have the option of providing your personal data in various places on our website (for example in the contact form). We have marked the respective mandatory fields as such. Without them we cannot provide you with the requested service.
When you visit our website, the following data is stored in a log file: The requested website URL and the website from which the file was requested, the visitor's stored cookies for the domain being called, the status of access (file transfer, file not found , etc.), date and time of retrieval, amount of data transmitted in the context of the connection, type and version of the browser used, language used, name of the Internet service provider and your IP address. Without the provision of this data we cannot make our website available to you. We process this data for the purpose of detecting and eliminating malfunctions (Article 6 (1) sentence 1 f) of the GDPR). The log files are deleted as soon as they are no longer required for the detection and elimination of possible malfunctions.
You will receive a newsletter if you register for this service on our website (Art. 6 para. 1 p. 1 b) GDPR). Following your registration, we will send you an e-mail to the e-mail address you have provided, asking you to confirm your registration. Only after the confirmation link contained in this e-mail has been clicked, you will receive our newsletter. Your data will only be processed to provide the newsletter. In this context, the data provided by you when registering for the newsletter will be deleted from the newsletter 14 days after you have opted out of receiving the newsletter. To unsubscribe from the newsletter simply click on the unsubscription link which is available in each of our newsletters. Afterwards you will not receive any further newsletters of the booked newsletter service from us.
You can also contact us via contact forms. We process your data to answer your request and for internal purposes, e.g. control and improvement of our business processes, business analysis, improvement of services and products (Art. 6 (1), sentence 1 f) of the GDPR). If you use a contact form to request information on a product or service that is the responsibility of another group company, we may forward your request to other group companies for the purpose of processing it (Art. 6 (1) sentence 1 b) GDPR ). Your contact request will be deleted immediately after processing your request.
Under certain circumstances, we and our partners may store small text files called "cookies" on your computer to recognize users, to help us make our website more user-friendly and customized. You may, for example, adjust your browser settings to be informed in advance about the setting of cookies, or you may completely refuse to accept cookies. In certain cases, the refusal of cookies may limit the functionality of our website.
Technically-required cookies are necessary for the smooth functioning of our website (for example, to apply security settings for the website).
|Name of cookie||Duration||Provider with address||Collected data||Purpose of data processing||Opt-out options||Category of data processing||Data protection information by provider||Legal basis of data processing|
|__cfduid||1 year||Cloudflare, Inc.
101 Townsend St.
San Francisco, CA 94107
|no personal data being processed||Identifies single clients behind a shared IP and applies security settings to block malicious accesses||-||Technically required||https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-||Art. 6 para. 1 sentence 1 b) GDPR|
|__cfduid||24 hours||Cloudflare, Inc.
101 Townsend St.
San Francisco, CA 94107
|no personal data being processed||Content delivery||-||Technically required||https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-||Art. 6 para. 1 sentence 1 c) GDPR|
Unless you want social networks to collect data about you through our website, do not click the buttons. You can also block social plug-ins using add-ons for your browser.
You have the right at any time, for reasons arising from your particular situation, to object to the processing of your personal data, which is based on Article 6 (1) (e) of the GDPR or Article 6 (1) (f) of the GDPR; this also applies to profiling based on these provisions. We will then no longer process such personal information for these purposes unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms, or the processing is for the purpose of establishing, exercising or defending legal claims. Such objections can be asserted against the controller.
If personal data is processed for direct advertising, you have the right to object at any time to the processing of such personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. You can declare your objection to direct advertising to our data protection officer.
Telefónica Germany uses anonymized and aggregated information for statistical analysis for the benefit of economy and society. This allows no conclusions regarding your personal information. Background information regarding the use of anonymized data for analysis and concrete use cases you can find here.
As a customer of Telefónica Germany you shall always have control over the usage of your data. You can check here the current status for the data supply for anonymization and use for statistical analysis and can change it when necessary. Additionally hereto some brick and mortar stores may partly collect data for statistical evaluations based upon WiFi-Signals that are acquired through the Telefónica affiliate MINODES GmbH. Here you can find additional information and you can object to the use of these anonymized data: www.minodes.com/optout