Privacy Policy

We take the protection of your personal  data very seriously.

I. General information

1. Privacy policy

As one of the leading Telecommunications Companies we take the protection of your personal  data very seriously. We are herewith informing you about the personal  data we collect, process and use and for which purposes we do that while you visit our website (see below II). This data protection declaration doesn’t apply for websites of other companies, even though a link to this or any other Website of our company should be placed there.

2. Contact details of the data protection department

You can reach our data protection department as follows:

Telefónica Germany NEXT GmbH
Georg-Brauchle-Ring 23-25
80992 München
E-Mail: datenschutz [at] telefonica.com
Contact form

3. Contact details for data protection emergency cases

In urgent case you can reach our data protection staff under the local number +49 89 666 30001 or via E-Mail under datenschutz [at] telefonica.com. We kindly ask for your understanding no general enquiries for other matters of advice can be answered through this channel. For general enquiries please contact our customer service.

In case you receive messages that are obviously not addressed to you personally or that don´t refer to your contract (e.g. messages regarding the ordering of a SIM-Card, you never ordered) please also contact the emergency number in order to avoid any possible misuse.

4. Your rights

You have the right to request information, correction, erasure or blocking of your personal  data. As far as you should request erasure of your personal data stored by us, we will execute your request without undue delay, unless legal duties for documentation or storage apply. You can object to the usage of your data for advertising or market research purposes or revoke given opt-ins at any time.

5. Place of data processing

We generally only process your personal data inside Germany or within the EU/EEA. Data will only be processed in other countries if this is legally legitimate and if an appropriate data protection level is secured in these countries.

6. Safe communication

For the transfer of confidential information we recommend to contact us through Telephone or white-mail or to use contact form as it is provided on our website or to use the online-chat tool as provided. If you decide to contact us through other channels, such as E-Mail, Social Media, Messenger Services (such as WhatsApp) we cannot guarantee full data security.

7. Changes to this data protection declaration

This data protection declaration is accessible at any time under the link “data protection” and it is  printable. We reserve the right to apply adjustments to this declaration as this may be required by changes of the law or changes of our internal processes. We therefore kindly ask you to check this declaration regularly when visiting our website.

II. Visiting our website

In the following we would like to inform you which personal  data will be processed wehn you visit our website

1. Personal  data

Personal  data means any information concerning the personal or material circumstances of an identified or identifiable individual. Anonymized or statistical data are not personal data.

2. Logfiles

For the purposes of providing our web services and maintaining their functionality, for avoidance of any misuse, error diagnosis and the provision of system security the following data may be stored in a log-file: the requested Web-URL and the referrer URL of the website where our website was accessed from, the visitor cookies for the called domain, the access status (file transmitted, file not found, etc.), date and time of the request, transmitted data volume during a connection, type and version of the used browser, used language, name of the internet provider and your IP address.

3. Hyperlinks to other websites

We placed several links to other websites on our site. We waive any responsibility for these not appropriated websites. We can´t influence any changes to the linked content.

4. Newsletter

When registering for our Newsletter providing some details marked as mandatory is required (such as your E-mail address). After registration we will send a confirmation E-Mail to the E-.Mail address provided asking you to confirm your E-Mail address. After you clicked on the confirmation link contained in this E-Mail we will send out our newsletter. The data you provided will only be processed for the provision of the newsletter.

In case you don’t want to receive our newsletter any more, you can deregister. Simply click on the deregistration link as provided in each newsletter issue. After that you will receive no further newsletter from us.

5. Contact form

If you wish to contact us through our contact form, you can submit your contact data (name, E-mail address, phone number) and your request. The data and information provided when using the contact form will be used for the proper handling of your request and for purposes of quality assurance and service improvement. The data provided will be transmitted in a safe SSL format.

6. Embedding of external videos

We use Videos of the platform YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA (vertreten durch Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA). Therefore we activated the enhanced data protection mode, meaning that Youtube will only place cookies once you actively click on the video. You can find further information regarding the embedding of Youtube videos on the Youtube information page https://support.google.com/youtube/answer/171780?hl=en.

7. Map service

We use on our website the service of Google Maps, a map service of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google will i.a. process your IP address shortened by the last three digits in order to provide their map service on our website. Further information regarding the data processing through Google can be found under https://www.google.com/intl/en/policies/privacy/index.html

8. Cookies and Pixel

We and some of our partners may store small text files on your computer, so-called “cookies” when calling our website in order to recognize the visitor. Cookies provide for example information about the number of users and the user settings (e.g. data entered), that can be read at the next visit of the website. Cookies i.a. help us to design our online-service user friendly and customized. By analyzing cookies we learn about the popularity of topics and areas. This also enables us to analyze user behavior by looking at usage data, such as clicked products, websites, dwell time, Cookie-ID. For these purposes we place permanent cookies or session-cookies that will be deleted after you close your browser again.

You have the possibility at any time to configure the placement of cookies. You can for example adjust your browser settings in a way that it informs you about the placement of any cookie upfront or you can deny the placement of any cookie. Denying cookie placement may for technical reasons in some case lead to a limited functionality of the web-experience on our pages. You can generally object to the collection and processing of data through cookies at any time effective for the future (so called opt-out). In this case the provider will place an opt-out cookie on your device that restricts the collection of further data. As long as you wish to maintain the objection, you should not delete the opt-out cookie.

8.1 Hubspot

This site collects and processes data using the technology of Hubspot Inc., Cambridge, Massachusetts 02141, USA („Hubspot“) for website optimization and for marketing purposes. Cookies across Sessions will be used. This data collection and processing can be opted out anytime for the future.

Further information is provided here:

8.2 Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the "_anonymizedIp()" method) will be transmitted to and stored by Google on servers in the United States. . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Click here to opt-out from being tracked by Google Analytics on this website by using a cookie in your internet web browser. Cookies must be enabled on your system.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

III. Statistical analysis

Telefónica Germany uses anonymized and aggregated information for statistical analysis for the benefit of economy and society. This allows no conclusions regarding your personal information. Background information regarding the use of anonymized data for analysis and concrete use cases you can find here.

As a customer of Telefónica Germany you shall always have control over the usage of your data. You can check here the current status for the data supply for anonymization and use for statistical analysis and can change it when necessary. Additionally hereto some brick and mortar stores may partly collect data for statistical evaluations based upon WiFi-Signals that are acquired through the Telefónica affiliate MINODES GmbH. Here you can find additional information and you can object to the use of these anonymized data: www.minodes.com/optout